Order Processing and Delivery Policy
Thank you for visiting and shopping at TOG - Toy or Game! Following are the terms and conditions that constitute our Order Processing and Delivery Policy.
Store Pickup/Local Delivery Order Policy
Processing Time
All orders are processed within 1-3 working days, between 9.30am to 6.30pm. Orders are not sent out or delivered on weekends or holidays.
If we are experiencing a high volume of orders, orders may be delayed by a few days.
For Store Pickup orders, once orders are processed, our staff at your selected store pickup location will contact you for collection. Depending on existing stock availability at the outlet, you may only be able to collect your after approximately 1-2 working days. Products on Pre-order will only start to process near/on release date.
For Delivery orders, once orders are sent out, please allow approximately 3-4 working days in transit for delivery. If there will be a significant delay in the delivery of your order, we will contact you via email or telephone.
Local Delivery Rates
Our delivery rates are fixed. Please refer to the table below for rates.
*Please kindly note that the Local Delivery option is only available for addresses within Singapore.
| Delivery method | Estimated delivery time | Delivery cost |
| *Local Delivery (NinjaVan, Standard) | 4-5 working days | $8.00 |
| *Local Delivery (NinjaPack, Option only enabled for certain products of smaller physical sizes) | 4-5 working days | $4.00 |
| *Local Delivery (NinjaVan, for bulkier items) | 4-5 working days | $15.00 |
Order Confirmation & Tracking
You will receive a Order Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes (For Overseas Orders)
TOG - Toy or Game is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
TOG - Toy or Game is not liable for any products damaged or lost during shipping/delivery. If you received your order damaged, please contact the shipment carrier/delivery courier company to file a claim.
Please kindly save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside Singapore. This is temporarily ceased until further notice.
Returns & Refund Policy
Returns & Refund
Currently all return or refund requests are processed by our team. Drop us an email by filling the form at https://toyorgame.com.sg/pages/contact-us and stating your issues with the item received. Further instructions would be provided.
All items to be returned or refunded must be requested within 7 days from the day of collection. Any requests after this period may not be entertained.