Yes we do, please refer to https://toyorgame.com.sg/pages/buyback-list

Pre-orders will be reserved for customers for a maximum of 14 days, starting from the date of release.

If there are no responses from you after 14 days, your order may be forfeited without notice.

An exception can be made if you are not able to collect your order within the stipulated period. Please contact us via https://toyorgame.myshopify.com/pages/contact-us.

For more information, please refer to our Refund Policy at https://toyorgame.com.sg/pages/refund-policy.

Regions are usually representative of what languages the version will support and which regional e-Store they will be tied to (mostly for DLC code redemptions).

For PlayStation and XBOX games:

R1 (US) or Region 1: United States, Canada
R2 (EU) or Region 2: Europe, Japan (special R2, not compatible with Europe DLCs)
R3 (Asia) or Region 3: Asia,
R4 (AU) or Region 4: Australia

For Nintendo Switch games:

US: The Americas
EU: Europe
Asia: Hong Kong, Japan
AU: Australia

You will get a text via SMS or WhatsApp from our retail staff, notifying you that your order is now ready for collection.

For peak periods or during high profile game releases, notifications may be delayed or not sent at all, do check with us through our Facebook page or Contact Us for assistance with this matter.

For the most part, we do not do midnight releases across outlets. However if such an event occurs, we will normally post an update on our Facebook page.

We highly advise waiting for the outlet that you have selected to collect from to send you a text via SMS or WhatsApp, notifying you that your order is ready for collection so that you can avoid a wasted trip.

This is because stocks may reach us only on the release date and will take time to deliver to all of our outlets.

Under optimal circumstances, the stocks may reach us before the release date and you can collect your order after the outlet has opened up, but we will still advise waiting for the notification from the outlet.

*Note: Text via SMS or WhatsApp can sometimes land in spam depending on your settings so if you are expecting to collect a pre-order, please do check there too.

Do refer to our JobStreet page.

Alternatively, please Contact Us to be referred to our Human Resources (HR) department.

Yes, all products sold on this website are brand new.

CDC or SG60 vouchers cannot be used for any TOG retail outlet purchases.

Orders are processed from 10.00am to 4.30pm, from Monday to Friday, excluding weekends (which are Saturday and Sunday) and Public Holidays (including observed holidays).

Our working days are from Monday to Friday, excluding weekends (which are Saturday and Sunday) and Public Holidays (including observed holidays).

Store Pickup Orders (or Self-Collect Orders) may take between 2-3 working days approximately, depending on whether the outlet you chosen to collect from has stock for your order or if a transfer between outlets is needed.

Local Delivery Orders may take between 2-5 working days approximately. Please kindly note that once your order has been handed over to a third-party courier, we will not be able to assist in any way (e.g. expediting delivery) as the delivery time will be controlled by the courier.

To register, simply visit any of our TOG outlets and our retail staff will be assisting you with the registration process.

Unfortunately as of now, online registrations for our membership is not possible due to technical limitations.

For more information, please refer to https://toyorgame.com.sg/pages/membership-benefits.

Both are separate accounts and cannot be used with each other.

TOG Membership accounts can only be utilised at TOG retail outlets and registrations are only done at the retail outlet itself.

Online store accounts are only used for online purchases here and a free account creation is required before you can make purchases here.

Unfortunately membership refunds are not possible.

You will need to drop by our TOG outlets and request for a change of your handphone number.

You can contact us via Contact Us or reach us via our Facebook messenger to request for a new link. You also can contact the outlet you registered your membership at.

Please take note all TOG Membership activation links have an expiry period of 24 hours!

Please also provide the following info:

• Name of Membership holder
• Contact number of Membership holder
• *Email address of Membership holder
• Which TOG retail outlet did you register at?

Membership points are awarded when you collect your order at your designated collection outlet, be it an in-stock product or a preorder.

Please kindly declare to our retail staff when collecting your order, that you are a TOG member so that they are able to award the points for your purchase.

Membership points are not awarded to local delivery orders!

For store pickup orders, please allow at least 2-3 working days approximately for us to process transfers for items between outlets.

The outlet you selected for pickup will contact you directly when your order is ready for collection.

We do not ship overseas. We have no plans to renable this yet.

For products like Collector's Edition for games or any other limited editions, the stock is usually not guaranteed as these are very limited in quantity.

Additionally, these editions are prone to stock cuts which are unpredictable and order fulfillment is dependent on the quantity that we are able to get.

If you have ordered such an edition, we will notify you via email if your order has been affected by a stock cut. An option to downgrade to the next expensive edition or a full refund would be offered.

When ordering such an edition from us, please kindly manage expectations and ensure that you are aware that the item is not a guaranteed stock.

Membership points are awarded when you collect your order at your designated collection outlet, be it an in-stock product or a preorder.

Please kindly declare to our retail staff when collecting your order, that you are a TOG member so that they are able to award the points for your purchase.

Membership points are not awarded to local delivery orders!

Please PM us at our Facebook page or contact us via https://toyorgame.com.sg/pages/contact-us, with your receipt number or order number and request for a change.

Please do note that order conversions are not guaranteed as it is subjected to our current allocation/quantity.

Order conversions are NOT ALLOWED after the preordered product has been released and order will be forfeited after the 14 days reservation period, hence please inform us before the item's release date if you wish to convert the order to something else.

We do not offer such a service at the moment.

If you have requested gift wrapping/greeting card services via order notes when checking out, we will not offer this service either.

We currently do not have a system to manage delivery options for preorders due to most of them needing a balance payment.

However, if you need a delivery arrangement for your preorder, please contact us directly using the Contact Form at https://toyorgame.com.sg/pages/contact-us.

Deposit is a partial payment of the product instead of paying in full or if the final price has not been determined yet.

The remaining payment will be collected in-store when the item you preordered is ready for collection.